Public Service Improvement

Developing solutions to achieve service improvement

All organisations are facing the challenges of operating in a modern world. Local Authorities and other organisations such as those in the social housing sector however, are facing ever greater pressures each year to implement new initiatives and policies set by Central Government. The economic downturn and recent deficit reduction measures and cuts in funding spelled out by the Coalition Government add to these pressures.

Simultaneously, organisations are challenged by the need to prioritise and to respond to the demands and concerns and needs of their local community.

Sometimes these competing tensions seem impossible to satisfy however we are working with a number of clients in both corporate and service areas, developing solutions to deliver change and sustainable improvement.

The Efficiency Agenda

In an environment of severe cuts in funding and economic downturn organisations must look to achieving required efficiencies in order to protect existing services and priorities.

Continuous Improvement

Despite a decade of change management development recent performance management outcomes unfortunately show that many organisations still contain substantial pockets of under performance that are hindering corporate success and leading to significant customer dissatisfaction.

Shared Services

The wish to move to a more shared service approach across traditional boundaries is often undermined by sectional interests or by timidity and fear of change.

Multi-Area and Local Area Agreements

Developing effective partnerships both locally and with national government is a pre-requisite to achieving cross-agency improvements at a grass roots level. Progress appears patchy and strong community leadership is needed in order that shared objectives can be achieved.